Frequently Asked Questions

Got a question? We have the answers below.

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  • Can I buy online?

    Yes, of course, our entire range is available to browse and purchases online with several payment options, such as credit and debit cards and PayPal.

  • Do I need a PayPal account to order online?

    No, you do not need a PayPal account to order. The PayPal checkout system will process your credit or debit card for you without setting up a PayPal account.

  • Do you have a size guide? What size should I order?

    Sizing on items varies greatly. We provide sizing information in each item description. To provide you with loads of information about each item to know everything you need before buying.

  • I have a question before I buy – who do I ask?

    For all enquires email us at brantree@outlook.com for a quick reply.

  • How do I track my order?

    Every order has a tracking number sent to you via email when you make your online order. Return to this email for your order information.

  • How do I return an item?

    Click here to find out everything you need to know about making a return.

  • Discount Codes

    Discount codes must be applied at the time of purchase. A box will appear at the checkout stage of your order allowing you to enter the code. Any valid code will be accepted and show the discount applied before the payment stage.

    Unfortunately, if you incorrectly input or neglect to input the code, we cannot use the discount retrospectively to your order.

Brantree Boutique