If you change your mind about your purchase after delivery of the products, the item must be returned back to us within 14 days of receiving these products. You must e-mail us within 48hours of parcel arrival to say that the goods are being returned and dispatch them by a suitable secure method of postal delivery which can be tracked. The products will remain at your risk from the time you send them until they have been actually received by us as evidenced by the tracking. If the products have not been damaged. we will refund you the full price paid but not any delivery charges which were incurred in sending them to you. A refund would be made by the original method of payment.
If the condition of the products is unsatisfactory:
We will contact you in relation to any problem and any necessary full or partial deduction of refund. We will process your return within 7 days of receiving your parcel. Please allow 3 – 7 working days for refund to show on your bank statement once refund has been issued.
If you have missed the 14 Day return policy unfortunately we cannot offer you a refund or exchange.
Please note that returns cannot be made of the following products: Earrings/under garments for hygiene reasons.
To facilitate our customers we offer online payment via PayPal. This is a proven and secure method of online payment. However PayPal apply charges to all transactions including returned items, at Brantree Boutique we cannot refund any charges levied by PayPal on returned items.
Cancellation/Returns may not be accepted if the item has been ordered in/made specifically for you.
If the product received by you is damaged or faulty, you should let us know immediately within 24hours and we will ensure that you receive all your statutory rights under N.I. law.
Returns outside the stated time frame will only be accepted at the discretion of Brantree Boutique.
All Order Dispatched on a Signature Delivery-
UK & Ireland 1st Class-£5
UK & Ireland 2nd Class- £4
Rest of World- £20
All orders dispatched within 24hours of purchase
Items Return address:
22c Gort Road